FAQ
Discover custom photo magnets at PRNT RDY - perfect for gifts, keepsakes, or promotional items. Find answers to common questions about Prnt Rdy's custom photo magnets. Learn about ordering, shipping, customisation options, and more. Get all the information you need in our FAQs.
Ordering & Customisation
At Prnt Rdy, we offer a variety of custom photo magnets to suit your needs:
1. Custom Square Photo Magnet Sets - These square magnets are perfect for displaying your cherished memories. Available in sets of 6, 9, or 12.
2. Custom Rectangle Photo Magnet Sets - Our rectangular magnets provide a larger canvas for your photos. Available in sets of 6, 9, or 12.
3. Custom Mixed Photo Magnet Sets - Can't decide between square or rectangle? Our mixed sets combine both shapes and are available in sets of 6 (3 square, 3 rectangle), 8 (4 square, 4 rectangle), and 10 (5 square, 5 rectangle).
4. Single Image 9 Piece Square Puzzle Set - Transform a single image into a fun 3x3 puzzle with our 9-piece custom square magnet set, each 65x65mm magnet forming part of the grid.
5. Single Image Bulk Square Photo Magnet Sets - Ideal for bulk orders of a single image, these square magnets are perfect for business promotions, wedding save-the-dates, or special events.
6. Single Image Bulk Rectangle Photo Magnet Sets - These rectangular magnets are also available for bulk single-image orders, great for promotional events or personal invitations.
After selecting your desired magnet size and quantity, you can upload your photos directly on the product page. Simply click the "Upload Photos" button and choose the images from your device.
We accept JPG, PNG, and GIF image formats. Make sure your photos are of high quality to ensure the best possible print on your magnets.
To comply with Australian privacy laws and fulfilment practices, uploaded photos are retained for 2 months after your order is submitted. This timeframe allows us to address any production or quality-related issues and ensures we meet legal obligations for data retention and security.
After 2 months, all images are permanently deleted from our system.
If you have any questions or concerns about our photo retention practices, please feel free to reach out. Your privacy and data security are our top priorities.
Shipping & Delivery
Yes, we now offer international shipping to New Zealand! We're excited to bring our custom photo magnets to our neighbors across the Tasman Sea. We're also working on expanding our shipping options to include more international destinations in the near future.
What are your processing and shipping times?
Our standard processing time is 2-3 business days. Shipping times vary depending on the shipping method you choose at checkout:
- Standard Shipping (Australia): 2-6 business days following production
- Express Shipping (Australia): 1-3 business days following production
- Standard Shipping (New Zealand): 4-7 business days following production
- Express Shipping (New Zealand): 2-5 business days following production
We offer free shipping when you order 2 or more Custom Photo Magnet Sets (both Australia and New Zealand)
Yes, you can! All orders shipped via Australia Post Parcel Post within Australia include tracking automatically. Once your order has been dispatched, you’ll receive a tracking number to follow the progress of your parcel.
Returns & Exchanges
Since all Prnt Rdy products are handmade and personalized, we do not offer refunds or exchanges for change of mind. However, if your item arrives damaged or faulty, contact us within 7 days with your order number, product name, and photos of the issue, and we’ll arrange a replacement.
Order changes or cancellations must be made within 24 hours of placing your order. Once production starts, cancellations or adjustments are not possible.
Yes, our products come with guarantees under Australian Consumer Law. You are entitled to a replacement or refund for major failures or repairs/replacements for goods that don’t meet acceptable quality standards.
Product Information
To keep your photo magnets looking their best, avoid exposing them to extreme heat or direct sunlight for extended periods. If they need cleaning, simply wipe them with a damp cloth.
Our magnets work best on iron or steel surfaces, such as traditional fridges, metal lockers, and filing cabinets. However, they may not stick to some stainless steel surfaces, including certain kitchen appliances. They are not suitable for surfaces like glass, wood, plastic, or aluminium. We recommend testing your surface with a regular magnet before purchasing to ensure compatibility.
Our larger photo magnets (65x65mm and 65x90mm) provide more space to showcase the details of your photos, resulting in greater visual impact. The extra size helps your images stand out, making them ideal for prominent display on any magnetic surface, ensuring your memories are seen and enjoyed more easily.